Customer Care
Everything you need to know about how your Nazariya order reaches you — timelines, charges, tracking, and support.
Free Shipping
On orders above ₹999
Pan-India
All serviceable pin codes
Secure Payments
UPI, Cards & Net Banking
Easy Returns
7-day return window
Domestic: We deliver across India to all serviceable pin codes — including metro, tier-2 and tier-3 cities.
International: Not available currently. Coming soon.
Orders are processed within 1–2 business days (excluding Sundays and public holidays). You will receive an order confirmation by email immediately after a successful purchase.
Status flow
Order Placed → Processing → Packed → Shipped → Out for Delivery → Delivered
Timelines are estimates and depend on courier partner availability and serviceability.
Once dispatched, you'll receive a tracking link via Email and WhatsApp. You can:
To ensure smooth delivery, please provide complete and correct details:
Occasional delays may happen due to weather, courier disruptions, public holidays, or regional restrictions. If your order is delayed, we'll notify you via email and WhatsApp with an updated estimate.
If you receive a damaged product, a missing item, or your shipment is lost in transit, please contact support within 48 hours with:
Our team will review and resolve via a replacement, refund, or suitable resolution.
If a delivery attempt fails (incorrect address, customer unavailable, phone unreachable), the courier will re-attempt delivery. After repeated failures the order is marked as Failed Delivery. Re-shipment may attract additional charges.
Help Center
Shipping & Delivery
Orders & Tracking
Payments
Sizing & Fit
Fabric & Care