Customer Care
Returns & Exchanges
Easy 7-day returns, simple exchanges, and store credit refunds — designed to keep your Nazariya shopping worry-free.
7-Day Window
From date of delivery
Easy Exchange
Different size or variant
Store Credit
Refund as credit
Reverse Pickup
On serviceable pin codes
1. Return & Exchange Window
You can request a return or exchange within 7 days from the date of delivery.
To be eligible, the order must be marked delivered, the request must be raised within the return window, and the order must not have been returned previously.
2. Refund as Store Credit
All approved refunds are issued as Store Credit with a unique credit code and validity period, visible in your account and usable at checkout.
- Credit is generated after successful return approval
- Shipping charges are excluded from the refund value
- Validity period as configured at checkout
3. Exchange Management
You can exchange your product for a different size or different variant, subject to inventory availability.
Exchange status flow
Requested → Approval Pending → Pickup Scheduled → Item Received → QC Approved → Replacement Shipped
If the requested size or variant is unavailable, we'll offer Store Credit and notify you.
4. Damaged, Defective or Missing Products
Report any damaged, defective, or missing product within 48 hours of delivery. Please share:
- Clear product images
- Order number
- Brief issue description
Our team will review and approve a replacement, store credit, or appropriate resolution.
5. Reverse Pickup
If your pin code is serviceable, a reverse pickup will be scheduled at no extra cost.
If not serviceable, you can self-ship the product back. Our team will review the returned package and approve the refund or exchange.
6. Quality Check (QC)
Returned products must be:
- Unused and unwashed
- With original tags attached
- In original packaging
If QC fails, the return will be rejected, you will be notified, and the product will be sent back to you.
7. Order Cancellation
Allowed: Before the order is shipped.
Not Allowed: After the order has been shipped.
Cancellation flow
Order Placed → Cancellation Requested → Refund Generated
8. Return Status Flow
Requested → Under Review → Pickup Scheduled → In Transit → Received → QC Check → Approved → Store Credit Issued
9. Notifications
You'll be notified at every stage — request submitted, approved/rejected, pickup scheduled, product received, store credit issued, and exchange shipped — via Email and WhatsApp.
10. What's Not Refundable
Shipping charges are non-refundable. Products without original tags, washed/used items, or items reported beyond the eligible window cannot be returned.
Help Center
Returns FAQ
Returns
Exchanges
Pickup & QC
Damaged Products
Cancellations
Need help with a return?
Our support team is here Monday–Saturday, 10 AM – 7 PM.